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Notes on AI in the back office.

Short, practical pieces for CIOs, finance leads and department heads: what to measure, what to govern, and what to buy first.

AI operations · 5 min read

You don't need an AI strategy. You need one workflow, measured.

Strategy documents don't free up staff time. Governance · 5 min read

Write the approved-use policy before the chatbot RFP.

Your employees are already using AI chat tools to draft letters and summarize documents. Architecture · 5 min read

Most of the system shouldn't be AI.

When agencies picture an AI system, they picture the model doing the work.